Social Media Statement
At HEL Performance, we recognise the importance of using social media to directly communicate and engage with our customers around the world. Social media allows us to share our stories, hear your stories, and start conversations with people globally.
It is important to HEL Performance that customers engage with us and each other in a respectful, positive, and safe environment.
We understand that social media can sometimes be an unpleasant place, where some people choose to bully and abuse others, and a minority use it to spread hate.
HEL Performance has a zero-tolerance policy on racism, homophobia, bullying, abuse, hate speech, or discrimination of any kind on our social media channels. People participating in such actions are not welcome in our online community.
Our official social media channels include, but are not limited to:
Guidance for Customers
We are committed to creating a safe online environment across our social media channels, and we ask that our customers support our mission by reflecting our values and beliefs when engaging with us and each other online.
Our Commitment to You
While social media companies must work to prevent hateful, abusive, and discriminatory content appearing on their platforms, we will take the necessary action to protect our staff and customers.
We will not tolerate any form of abuse or discrimination, including:
- Racism
- Homophobia
- Sexism
- Hateful, abusive, and offensive language
- Sexual harassment
- Incitement to violence
Your Commitment to Us
Block Users and Report Incidents to Social Media Platforms
You can block any user that is causing you harm or distress. If you encounter any abusive, hateful, or discriminatory comments online, we strongly advise that you report this directly to the respective social media platform where you witnessed the incident. Each platform has its own reporting procedure, and we advise following their processes.
You can find out more about reporting directly via the platforms here:
Report Incidents to HEL Performance
If you have witnessed something that you believe violates our community guidelines, you can send this to us at report@helperformance.com.
To support our investigations, please provide the following:
- A screenshot of the content that you are reporting.
- The date and time of posting.
- The username of the perpetrator.
- A link to the original HEL Performance post where the comment was left.
We will investigate these reports on an individual basis before deciding on an appropriate course of action. Examples of these actions can include, but are not limited to:
- Removing posts/comments/messages.
- Blocking perpetrators from our social media channels.
- Reporting the account/user/comment to the relevant social media platform.
Where necessary, we will assist the authorities/police should they wish to act on any reports made by ourselves or our online community in relation to any behaviour that has occurred on our social media channels.
Report Crimes to the Police
If you feel that you have been the victim of or have witnessed a crime on social media, you should report this to the police.
